top of page

Data protection


1. Data confidentiality

Lagap SA cares about your privacy and wants you to be familiar with how we collect, use and disclose your information. This Privacy Policy describes our practices regarding information that we or our service providers collect via the website or application (the "Services") operated and controlled by us, from which you access this Privacy Policy. By providing personal information to us or by using the Services, you acknowledge that you have read and understand this Privacy Policy.

2. Use by minors

The Services are not intended for use by persons under the age of 16, and we request that such persons do not provide any personal information via the Services. If your child has submitted personal information and you would like to request its deletion, please contact us as explained below in the "Contact Us" section.


3. Information gathering

We may ask you to submit personal information in order to benefit from certain features (such as newsletter subscriptions, advice/suggestions or order processing) or to participate in a particular activity (such as prize draws, games, voucher collections or other promotions). You will be informed which information is required and which is optional.


We may combine the information you submit with other information we have collected from you, whether online or offline, including, for example, your purchase history. We may also combine it with information we receive about you from other subsidiaries of Lagap SA, Switzerland.


If you submit personal information about another person to us, you represent that you have the authority to do so and to permit us to use that information in accordance with this Privacy Policy.

4. Sensitive information

Unless we specifically request or invite you to do so, we ask that you do not send us or disclose sensitive personal information (for example, social security numbers, bank codes, information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, health or medical conditions, sex life or sexual orientation, criminal history, trade union membership, or biometric or genetic data) via the Services or otherwise.

5.  Automatic collection and use of information

We and our service providers may collect certain information automatically as you browse the Services. Please read the Cookie Policy for detailed information about cookies and other tracking technologies used on the Services. Except where permitted by applicable law, we set cookies after receiving your consent via the cookie banner or preference centre. The Cookie Policy includes information on how to disable these technologies.

We and our service providers may also automatically collect and use information in the following ways:


Via your browser: certain information is collected by most browsers, such as your MAC (Media Access Control) address, the type of computer (Windows or Mac), the screen resolution, the name and version of the operating system and the type and version of the Internet browser. We may collect similar information, such as your device type and identifier, if you access the Services via a mobile device. We use this information to ensure the proper functioning of the Services.


IP address: your IP address is a number automatically assigned to your computer by your Internet service provider. An IP address is identified and automatically recorded in our server log files each time a user visits the Services, along with the time of the visit and the pages visited. Collecting IP addresses is common practice and is done automatically by many online services. We use IP addresses for purposes such as calculating usage levels of the Services, diagnosing server problems and administering the Services. We can also deduce your approximate location from your IP address.

Device Information: We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Services.

6. How we use and disclose information

We use and disclose the information you provide to us as described at the point of collection. Please see the "Choice and Access" section below for information on how you can opt-out of certain of our uses and disclosures.

Where required by applicable law, we will obtain your consent to use your personal information at the time of collection. We may also use information about you as necessary to perform a contract, to comply with a legal obligation (for example, due to our pharmacovigilance obligations), or for our legitimate business interests.


We may also rely on other legal bases, in particular for :

Provide the functionality of the Services and respond to your requests:

To provide the functionality of the Services and related customer service to you;

to respond to your requests and carry out your requests, such as sending you documents or e-mail alerts;

to send you important information about our relationship with you or about the Services, changes to our terms, conditions and policies and/or other administrative information.


We engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

To achieve our business objectives:

For data analysis, for example, to improve the effectiveness of the Services;

for audit purposes, to verify that our internal processes are operating as intended and comply with legal, regulatory or contractual requirements;

for fraud and security monitoring purposes, for example, to detect and prevent cyber-attacks or attempted identity theft;

to develop new products and services;

to improve or modify our website or our products and services;

to identify trends in the use of the Services, for example, to understand which parts of our Services are of most interest to users;

to determine the effectiveness of our promotional campaigns, in order to tailor them to the needs and interests of our users.


We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation and/or because we have a legitimate interest.

Analysis of personal information to provide personalised services:

to understand you better, to personalise our interactions with you and to provide you with information and/or offers tailored to your interests;

to better understand your preferences in order to deliver content via the Services that we believe is relevant and interesting to you.

We will provide personalised services either with your consent or because we have a legitimate interest.


We also disclose information collected via the Services:

to our affiliates for the purposes described in this Privacy Policy. A list of our affiliates is available at this link (click on the link to learn more). Lagap SA is responsible for the management of jointly used personal information;

to our third party partners with whom we offer a co-branded or co-marketed promotion;

to our third party service providers who provide services such as website hosting and moderation, mobile application hosting, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer services, email and postal delivery, audits, and other services, in order to enable them to provide services;


To the extent permitted by applicable law, to a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or capital (including in connection with any bankruptcy or similar proceedings).


In addition, we may use and disclose your information as we deem necessary or appropriate:

to comply with legal process or applicable law, including laws outside your country of residence;

as permitted by applicable law to respond to requests from public and governmental authorities, including authorities outside your country of residence;

to enforce our terms and conditions; and

to protect the rights, privacy, safety or property of us, our affiliates, you or others.


We may also use and disclose your information in any other way after obtaining your consent.


We may use and disclose information that we collect automatically as described above under "Automatic Collection and Use of Information". In addition, where permitted by applicable law, we may use and disclose non-personally identifiable information for any purpose. If we combine non-personally identifiable information with personally identifiable information (such as combining your name with your geographic location), we will treat the combined information as personal information for as long as it is combined.

7. Choice and access

Your choices concerning our use and disclosure of your personal information

We offer you choices regarding our use and disclosure of your personal information for marketing purposes. You can unsubscribe from :

Receiving marketing communications from us: If you no longer wish to receive marketing communications from us, you may unsubscribe by contacting us via the contact form. In your request, please provide your name, identify the type(s) of marketing communications you no longer wish to receive, and include the address(es) to which they are sent. For example, if you no longer wish to receive marketing emails or postal mail from us, please let us know and provide your name and email or postal address.


Receive reminders from us (exceptional situations): If you no longer wish to receive medical reminders from us, you can unsubscribe by contacting us via the contact form. In your request, please provide your name and the e-mail address or telephone number at which you receive reminders from us.

Sharing your personal information with affiliates and third-party partners: If you have previously agreed to receive marketing communications from our affiliates or third-party partners, you may opt-out of our sharing of your personal information with these parties for direct marketing purposes by contacting us via the contact form. In your communication, please indicate that we should no longer share your personal information with our affiliates and/or third-party partners for marketing purposes, and include your name and e-mail address.


We will endeavour to comply with your request(s) as soon as reasonably possible. Please note that if you opt-out as described above, we will not be able to remove your personal information from the databases of our affiliates with whom we have already shared your information (i.e., as of the date of implementation of your opt-out request). However, we will use reasonable efforts to inform our affiliates of your request. Please also note that if you unsubscribe from receiving marketing messages from us, we may still send you important transactional and administrative messages, which you cannot unsubscribe from.


8. How you can access, modify or delete your personal information

If you wish to access, correct, update, restrict or delete your personal information, or if you wish to request an electronic copy of your personal information for transmission to another company (to the extent that you are entitled to do so under applicable law), please contact us using the contact form. We will respond to your request as soon as reasonably possible and no later than one month after receipt. If circumstances cause a delay in our response, you will be promptly informed and given a date.

9. Cross-border transfer

Your personal information may be stored and processed in any country in the world where we have facilities or service providers, and by using our services or by providing us with your consent (where required by law), your information may be transferred to any country in the world outside your country of residence. Currently, this includes European countries and the United States. These countries may have different data protection rules to those in your country of residence.


Some countries outside your country of residence are recognised as offering an adequate level of data protection; some, however, are not. For transfers to countries not recognised as offering an adequate level of data protection (such as, but not limited to, the United States), we have ensured that adequate measures are in place, including ensuring that the recipient is bound by the European Commission's revised Standard Contractual Clauses (including any necessary adjustments and additions for use under Swiss data protection law) to adequately protect your personal information.

10. Security

We seek to use reasonable organisational, technical and administrative measures to protect the personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any account you have with us has been compromised), please notify us immediately in accordance with the "Contact Us" section below.

Retention period

We will retain your personal information for as long as necessary or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include: (i) the length of our ongoing relationship with you and the provision of services to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in relation to applicable limitation periods, litigation or regulatory investigations).

Please note, however, that this list of retention periods is not exhaustive. Your personal information may be retained for a longer period using the criteria set out in the first paragraph of this section, in particular points (ii) and (iii).

Third party sites and services


These Services may contain links to third party sites. This Privacy Policy does not apply to, and we are not responsible for, the privacy, information or practices of any third party, including any third party operating any site or online services (including, without limitation, any application) available through these Services or to which these Services contain a link. The availability or inclusion of a link to any such site or property on the Services does not imply endorsement thereof by us or our affiliates.

11. Contact us

Lagap SA, via Morosini 3, 6943 VEZIA, Switzerland, is the company responsible for the collection, use and disclosure of personal information under this privacy policy. If you have any questions regarding this privacy policy, please contact us via the contact form, or write to the following address:


Lagap SA, via Morosini 3, 6943 VEZIA, Suisse

+41 91 950 06 15

12. Updates to this privacy policy

We may change this Privacy Policy. Any changes to this Privacy Policy will be effective when we post the revised Privacy Policy on the Services. Your use of the Services after such changes signifies your acceptance of the revised Privacy Policy. We recommend that you review the Privacy Policy regularly when you visit the Services.

This policy was last updated on 01.06.2024.

Lagap SA, via Morosini 3, 6943 VEZIA /Switzerland


bottom of page